Shipping & Returns

Please note that we are a boutique shop, and we create each order by hand. Although most of our popular fretwork panels are in stock, there are many that are not.

If the panels are not in stock, we will need to cut them to fulfill your order. To expedite an order,  please contact us at – We will do our best to accommodate your needs.

In general, orders ship 2 to 3 weeks from date of purchase, but usually sooner!


As long as you have not altered the O’verlays® product in any way (painting, pre-drilling holes, etc.) they can be returned within 30 days of receipt.   Be sure to package the O’verlays® properly (use the original packaging if possible).  We will not refund panels that have been broken during shipping.  Once we receive the panels in good condition, we will issue a refund to your credit card for the product amount only. 

Custom sizes are not returnable.  Overlays® is not responsible for measurements that were given to us incorrectly.  

Please contact us prior to returning the product.

Ship Returns to:

O’verlays – RETURNS

Mills 58

58 Pulaski Street

Peabody, MA  01960

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